Bank Nizwa – Oman's First Islamic Banking Platform

AI-powered chatbots were integrated using OpenAI and Typebot to enhance user interaction and support. The solution provides intelligent, conversational responses for common banking queries, FAQs, product comparisons, and step-by-step guidance.

Typebot’s visual flow builder was used to design conversation paths, while OpenAI’s API powers natural language understanding and response generation. The chatbot reduces support load, offers 24/7 assistance, and improves engagement for account opening, product inquiries, and Sharia-compliant product information.

I integrated Ant Media’s video SDK to enable secure, real-time video calls between users and customer support. The implementation supports one-to-one video consultations for account verification, document signing, and complex queries that require a human agent.

Socket.IO handles signaling, session setup, and connection management, ensuring low-latency, encrypted communication. The SDK runs on AWS infrastructure and supports WebRTC for browser-based calls without additional plugins. Quality settings, recording options, and fallback handling were configured for banking-grade reliability.

Over 30 paper-based forms were converted into structured, interactive multi-step digital forms using Formik. The forms cover account opening, financing applications, service requests, complaints, and regulatory compliance flows.

Each form uses a consistent architecture: multi-step navigation with progress indicators, client-side and server-side validation, conditional fields, and RTL-aware layout for Arabic. Form state is preserved across steps, and submissions are integrated with the backend for audit trails and admin review. Redux Toolkit manages cross-form state where needed.

A headless Strapi CMS powers all marketing content, landing pages, and dynamic content across the site. Content teams manage updates without code changes—hero banners, product descriptions, blog posts, and regulatory notices are all driven from Strapi.

The Next.js frontend fetches content via REST API with SSR for fast initial load and SEO. Media assets are stored in Strapi with responsive variants. The CMS supports both English and Arabic content types, and the migration from the legacy system was completed with minimal downtime.

A dedicated admin portal provides internal teams with a unified dashboard to manage content, forms, users, and configurations. Admins can edit and publish Strapi content, review form submissions, and manage video call and chatbot settings.

The portal includes role-based access, audit logs for sensitive actions, and bulk operations for form data. Integration with the main site ensures that changes in the admin panel reflect immediately on the public site. The admin UI is built with the same design system for consistency.